We understand that you can sometimes change your mind, but unfortunately we do not yet offer the option to cancel orders. Send us an email as soon as possible via info@washok.nl and we will help you find a solution.

Unfortunately we are not reachable by phone. You can contact us by sending a whatsapp message to +31619792510 or an email to info@washok.nl

We normally answer your question within one business day. Messages or emails that come in during the weekend will be processed the next business day.

We currently offer delivery within the Netherlands, Belgium, Luxembourg, Germany, France and Spain.

We aim to deliver your order within 2-3 business days. This applies to all orders within the Netherlands.

Please note that orders sent to another country will have a longer delivery time. For up-to-date delivery information, keep a close eye on the track and trace page of this order.

Do you want to return a product? That is possible. Simply register your return via our return portal.

Please read the terms and conditions carefully before registering your return. You can find them here.

Please note that the product must always be returned to us unopened and undamaged in its original packaging.

After receiving your return, you will automatically be refunded within 10 working days, unless otherwise agreed.